A Hotel - introduced SG2024 to provide stable and reliable internet service with best service to customers
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The World 1st Security L2 Switch, SG2024
A Hotel
SG2024 was introduced to develop internet service of hotel and reliability of charging system
A Hotel is premium life style hotel to provide high quality service and rest with traditional beauty of Korea and modern sense. SG2024 was introduced to provide stable and reliable internet service with best service to customers.
Background
• Stable service and reliability of charging system to customers
A Hotel provided fee-paid internet service to customers in the room. The charge was made by packet unit.
Generally, as hotel has to construct open network to provide internet service to unspecified customers the system is vulnerable for virus attacking or hacking via customer PC.
A Hotel had frequent experiences of unstable network due to virus infected customer PC. And charge for harmful traffic was given as the fee was packet based. To solve this problem, they introduced SG2024 for stable service and for blocking harmful traffic without revising current network.
By the introduction of SG2024, they could solve overcharge problem fundamentally and upgraded internal network security freed from worm or spoofing hacking threat.
Details of introduction
• Construction of reliable charging system by blocking harmful traffic
It was charging error that made the hotel to be aware of harmful traffic. The traffic itself was regarded as cost according to packet based charging system, and there were several cases to cause continual harmful traffic that was charged as fee. It caused much trouble to the hotel damaging hotel image. Moreover, such harmful traffic used to influence on the internal work system.
To solve such problem, the hotel considered to separate internal network and room network. But it required huge investment feel and they reached it could not be a fundamental measurement on overcharge. Thus, they were suggested by the introduction of SG2024 solution. The spokesperson of the hotel said that they were positive as it suggested solution by simply replacing L2 switch rather than introducing additional security equipment.
What made them to decide to introduce SG2024 was that it could prevent hacking/attacking like ARP Spoofing which was common problem of open network system.
Such high security function of SG2024 led to the final introduction to the hotel.
Suggestions
• Construct high efficient security function with low cost
The company suggested the following 4 expectation effects.
Low investment cost
It reduces unnecessary investment cost by introducing L2 Switch (SG2024) instead of investing money to divide work network from customer network
Simple and short-term construction
-Establishing outstanding performing and highly reliable internal security solution in a short period of time
-Complete introduction by replacing of L2 switch without changing existing network
High quality network service
- Prevent trouble like file download failure by harmful traffic in advance
- Solve overcharge caused by harmful traffic
- Improve better quality service and improve customer royalty
High security and easy maintenance
- Prevent network down caused by customer PC
Solution
• Internal network protection and integrated management system
To block harmful traffic in the room it replaced room workgroup switch and in-company work networks’ workgroup switch to SG2024 in order to upgrade internal security system. And the Seoul head-office introduced Visual Node Manager that enables to carry out centralized real-time monitoring on the hacking, equipment condition and network resources status including traffic.
Result
• Reliable charging system and internal security upgrade with realistic cost
The case is a good example to construct cost effective system to cover up open network problem like A Hotel. SP business always has to provide best service to customers and to calculate accurate charge to secure reliability. It is important to understand that harmful traffic may be charged if traffic was under charge. In that respect, prevention of harmful traffic is to keep customer’s cost.
By constructing unreasonable cost to customers it could improve reliability of customers to the hotel. Thus, complaints of customers were reduced dramatically
and work on trouble was reduced to a great deal too.
It also had a synergy effect to prevent harmful traffic and hacking in the network as well as overcharging problem. In the previous, when there is harmful traffic the network administrator had to be input in the field to respond proper management. But thanks to the introduction of SG2024, automatic blocking of harmful traffic was made, and it was reported via log and alarm. Thus it achieved active defense system with prior action and post report.
Real-time monitoring became available using VNM, an integrated control system in the head office that enabled to have centralized control in access level.
As such, A Hotel achieved stable network and accuracy of charging system with low cost that made them extremely satisfied.
